Questions & Answers to Your Town On Line:

Question :
Why would I want to advertise with Frome on line or any of your other on-line directories?
 

Answer :
Advertising is quite often a lottery. Which paper? Radio? Which web sites? The word is that 50% of all advertising is wasted because no-one responds to it….But the real problem is which 50%?!
At Your Town On Line we have the answer to that question and by joining us you will be let into the secret. Not only that, but we will be checking with you every 6 weeks to make sure your advertising is working for you. If it isn’t, you are very unlikely to rebook for a second or third year, so we work very hard to make sure it does.
We are unique in as much as we provide the link between Internet advertising and terrestrial advertising. We publish Newsletters every two months in which every company who advertises with us is listed. These newsletters are distributed to every one of our customers within all of the on-line companies and they are all urged to use each other, with the newsletter acting as a directory. We also hold business breakfasts every week and all of our customers are invited. You get to meet between 20 and 40 businesses every time and the emphasis is on every one helping each other. We are creating a giant network system across Somerset and Wiltshire so the customer gets complete satisfaction wherever he or she might go. If a customer goes into a shop looking for a product which is not stocked, the owner of that business can refer the customer to someone else who does stock the product. The customer is happy, the product stockist is happy and the referrer is happy because they know that businesses out there are doing the same for them .
All of our directories are built to be picked up by the search engines in a local way. If you type, for example. Weddings Frome, Carpenters Frome or Plumbers Frome into the UK pages of www.google.co.uk you will see that we come up on the very first page. To advertise on the first page of Google is what every business with a website strives for and, as it is the biggest and busiest search engine in the world,  you will be advertising in front of customers who are already looking for you.
Our On Line companies are registered as Community Interest Companies which means that every penny of profit made by us goes back into the community. Advertising with us means you are putting something back also.
We are able to show you different ways of identifying your target market and reaching them. Marketing is not just for “The big boys”; marketing works and looking at your company through someone else’s eyes is a great way of seeing how you can present yourself in different ways to reach a wider audience.

Question :
What do I get for my money?

Answer :
As well as all the benefits above, and depending on the type of advertising you choose you are assured of good customer service all, the way through your advertising period. We understand that the common ingredient between every successful business in the world is customers, and customers, yours and ours, are our business. We will show you how to interact and look after existing customer, how to market yourself so you can get new customers, and most importantly how to keep your customers when you have them.

Question :
What is a CIC. ?

Answer :
A Community Interest Company is a Ltd company which exists to put something back into the community. Whereas with a charity you may be limited to raising funds for one particular cause, with a CIC you can cover a wide variety of issues within your local community.  

Question :
What community projects do you invest in ?

Answer :
We have our own charity called Right Track Click on the link to find out more. We are committed to business regeneration in local communities and we believe one of the best ways to do this is to show young people what is involved in running a business. The best way to do this is to show them, first hand, what is involved in running any particular business and we will be taking businesses that advertise with us into schools and colleges to show the students how its done.

Question :
How much does it cost to be with you?

Answer :
See our Advertise a Business section.

Question :
You say you do marketing. What does that mean?

Answer :
Firstly see our marketing section. Marketing is about getting your business in the best condition possible to reach as many customers as possible and there are many many ways to do this. From simple advert in the Newspapers or on the web, to highly complex marketing strategies involving all sorts of promotions and exhibitions. We look closely at your company, discuss with you the direction you want to go in, and look at your business plan to see how you intend to get there. If you do not have a business plan we help you define one. Having decided the best plan of action we help you implement it through a vehicle appropriate for your business.  For some this may be a mail shot, for others and advert on one of the many websites we are associated with. Whichever vehicle we choose you can be sure it will take you where you want to be.

Question :
How far does my advertising reach?

Answer :
That’s up to you! We have websites from Street in Somerset, all the way up to Bath and Bristol. When you advertise on one you get to choose how many others you want to be on. This is a free option. If you are involved with a franchise please check the advertising boundaries in your contract.

Question :
What about my competitors?

Answer :
As with every advertising agency or medium, there will be many of the same types of businesses advertising similar services but at Your Town On Line we believe this is an ideal opportunity to give a greater service to the public from which we can all benefit. By introducing competitors to each other and encouraging discussion at business breakfasts and evening seminars it is always possible to find differences in the services offered. Two companies may think they offer the same service, but there is always a difference of some kind. We show you how to use this difference to the customer’s advantage which will translate into more business for you.

Question :
What is your circulation?

Answer :
Our website is viewed by approximately 12,000 people every month, and every one of them have clicked in to search for a service. With other advertising, finding your service may be an accidental part of reading the paper or listening to the radio, with our service they are there because they are looking for you.

Question :
What makes you different?

Answer :
We are different because we put our customers first. It is obvious from the prices we charge that we are not in the middle of some get rich quick scheme and it will take time to achieve our goal of networking all businesses across two counties. It’s therefore vital that you stay with us year after year and for you to do that your advertising has to work. We spend as much time working with our existing customers as we do trying to attract new ones……That makes us different !

Question :
Who runs your websites?

Answer :
Our pilot website, www.fromeonline.co.uk is run by the owners of the operation, www.yourtownonline.co.uk. Other websites such as www.yourmelkshamonline.co.uk are run by, or will be run by franchisees. Franchises are available for every town in the country and if you fancy running www.yourbristolonline.co.uk or www.yourleedsonline.co.uk give us a call on 0845 6344195 or mail Mike on desk@fromeonline.co.uk

Question :
What is a franchise ?

Answer :
(DEF:) A business arrangement in which knowledge, expertise, a product and often a trade mark or trade name are licensed to an operator, generally for an initial fee and a yearly payment.
The product is a web directory, just like Frome On Line, for any town in the U.K. We own that product and literally sell you the rights to use it, for as long as you like, within the geographical boundaries we set for that town. You sell the advertising for that town and pay us a small fee to publish those adverts on the Internet. The rest is yours. The cost of the Franchise is £5,500. Payment of this can, after an initial deposit, be arranged through standing order monthly. You can run the franchise for as long as you like (in 12 month blocks) and then we show you how to sell it on afterwards. Everything is dealt with in a solid contract and as with our advertisers, the support is ongoing. Find out more about buying and operating a franchise at this link. http://www.startinbusiness.co.uk/franchise.htm

Question :
Where are you taking this?

Answer :
Our initial aim, as stated above, is to get businesses talking to each other. The UK has a bad reputation for customer service and we believe that by getting people to communicate with each other we can improve that. If you do not sell a product, why not inform the customer of someone who does safe in the knowledge that every other company on our books is doing the same for you. Its not a pipe dream, networking organisations have been doing it all over the world for years….Now its our turn. There is absolutely no reason why we should not have all  “TownOnLine” directories covering the UK giving businesses a higher profile while pouring money back into local communities.

If your question is not answered here, or if you have any other enquiries, please feel free to contact us direct on 01373 301438, or mail us at desk@fromeonline.co.uk